Occupation salary profile

Computer User Support Specialists

SOC 15-1232 BLS OEWS May 2025 H-1B LCAs, last 12 months

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1244).

National median · BLS
$61,860
▲ +2.52% YoY
H-1B sponsor median
$85,000
▲ +6.25% YoY · 131 LCAs
Average salary · BLS
$67,330
Mean annual wage
U.S. employment
717,190
Jobs (BLS)
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Enter your pay and a location to see where you stand against BLS and H-1B pay, your estimated take-home pay, and your purchasing power.

Pay range for Computer User Support Specialists

Annual base pay at each percentile. BLS covers all U.S. workers in this occupation; H-1B covers 131 certified Labor Condition Applications filed by sponsoring employers in the last 12 months.

Percentile All U.S. workers (BLS) H-1B sponsored
10th — entry pay$40,980$50,000
25th$49,000$60,333
Median (50th)$61,860$85,000
75th$79,040$103,300
90th — top pay$100,540$118,500
H-1B sponsors pay a median of $85,000 for Computer User Support Specialists — 37.4% above the BLS national median of $61,860.

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Based on hrs/week × weeks/year = 2,080 hrs
Projections 2025–2035

Job outlook for Computer User Support Specialists

BLS projects employment of computer user support specialists to decline 3.5% from 2025 to 2035, while employment across all occupations grows 3.5%. About 39,700 openings are projected each year, on average, from new jobs and from replacing workers who retire or move to other occupations.

Jobs 2025 → 2035
750,600 → 724,400
-26,200 jobs
Projected change
-3.5%
All occupations: +3.5%
Openings per year
39,700
Average, 2025–2035
Typical entry education
Some college, no degree
No related experience required
On-the-job training
Moderate-term on-the-job training
Self-employed
2.5% of workers (2025)
Preparation needed (O*NET Job Zone 3)
Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Fastest-declining jobs → Best-paying jobs that need some college but no degree →

Source: U.S. Bureau of Labor Statistics, Employment Projections 2025–2035 · BLS Occupational Outlook Handbook →

H-1B sponsored pay

Pay by H-1B wage level

Employers assign every H-1B filing a Department of Labor prevailing-wage level, from Level I (entry) to Level IV (fully competent). Pay rises steeply with level.

H-1B median $85,000
Change vs prior year +6.25%
After inflation (CPI-U) +3.03%
Wage level LCAs Share P25 Median P75
Level I 59 45% $51,464 $85,000 $98,850
Level II 29 22.1% $60,500 $66,560 $70,720
Level III 22 16.8% $71,854 $90,000 $100,000
Level IV 19 14.5% $99,705 $114,493 $129,865
H-1B job titles

Salaries by job title in Computer User Support Specialists

The 2 most-filed job titles inside SOC 15-1232, from 131 H-1B filings. Seniority words and level numbers are grouped (“Senior Data Engineer II” counts as Data Engineer). Tap a title for its full range, wage levels and the exact titles employers used.

Job title LCAs Share P25 Median P75 YoY
Support Engineer I-External 33 25.19% $86,880 $92,700 $107,100 —
User Support Specialists 10 7.63% $74,458 $90,762 $117,143 -5.58%

Titles are cleaned from the employer's own LCA text (codes and typos removed, nothing invented). Rows need 10+ filings in this SOC.

Skills & tools

Skills needed for Computer User Support Specialists

How important each skill and knowledge area is for this job, rated by O*NET on a 1–5 scale from surveys of workers and occupational analysts.

Top skills
  • Active Listening4.0
  • Reading Comprehension4.0
  • Speaking4.0
  • Critical Thinking3.8
  • Complex Problem Solving3.6
  • Writing3.5
  • Judgment and Decision Making3.3
  • Active Learning3.1
  • Learning Strategies3.1
  • Monitoring3.1
Top knowledge areas
  • Computers and Electronics4.9
  • Customer and Personal Service4.1
  • Telecommunications3.9
  • English Language3.8
  • Education and Training3.7
  • Mechanical3.7
  • Engineering and Technology3.6
  • Administration and Management3.6
Software and technology used
Apple iOSApple macOSLinuxMicrosoft Active DirectoryMicrosoft Azure softwareMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft WindowsServiceNowStructured query language SQLFirewall softwareAdobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe InDesignAdobe PhotoshopAJAX

Highlighted = in demand: frequently listed in employer job postings for this occupation (O*NET).

Source: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

About the job

What computer user support specialists do

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Also called
Computer Support SpecialistComputer Tech (Computer Technician)IS Tech (Information Systems Technician)IT Specialist (Information Technology Specialist)Desktop Support Technician (Desktop Support Tech)Help Desk AnalystHelp Desk Tech (Help Desk Technician)IT Support Specialist (Information Technology Support Specialist)IT Tech (Information Technology Technician)Technical Support Specialist
More job titles for this occupation (76)
Application Customer Service Representative (Application CSR)Application Support EngineerApplications AnalystAutomatic Data Processing Customer Liaison (ADP Customer Liaison)Call Center Support Representative (Call Center Support Rep)Cloud Operations SpecialistComputer Customer Support SpecialistComputer Hardware Technician (Computer Hardware Tech)Computer Help Desk Representative (Computer Help Desk Rep)Computer Help Desk SpecialistComputer Lab Assistant (Computer Laboratory Assistant)Computer Operations Technician (Computer Operations Tech)Computer OperatorComputer SpecialistComputer Support Tech (Computer Support Technician)Computer System Tech (Computer Systems Technician)Computer Systems SpecialistComputer Technical SpecialistComputer TechnologistCustomer LiaisonCustomer Service Technician (Customer Service Tech)Customer Support AnalystCustomer Support Rep (Customer Support Representative)Customer Support SpecialistDesktop AnalystDesktop Support AnalystDesktop Support EngineerDesktop Support ManagerDesktop Support SpecialistDesktop Technician (Desktop Tech)End User Support SpecialistHealth Information Technology SpecialistHelp Desk CoordinatorHelp Desk OperatorHelp Desk Representative (Help Desk Rep)Help Desk SpecialistHelp Desk Support SpecialistHelp Desk Support Technician (Help Desk Support Tech)IT Analyst (Information Technology Analyst)IT Associate (Information Technology Associate)IT Generalist (Information Technology Generalist)IT Help Desk Tech (Information Technology Help Desk Technician)IT Support Analyst (Information Technology Support Analyst)IT Support Engineer (Information Technology Support Engineer)IT Support Tech (Information Technology Support Technician)LAN Applications Support Analyst (Local Area Network Applications Support Analyst)Micro Computer SpecialistMicro Computer Support SpecialistMicro Computer Technician (Micro Computer Tech)Operating Systems Specialist (OS Specialist)Operations Support Technician (Operations Support Tech)PC Consultant (Personal Computer Consultant)PC Installation Engineer (Personal Computer Installation Engineer)PC Specialist (Personal Computer Specialist)PC Support Specialist (Personal Computer Support Specialist)PC Support Tech (Personal Computer Support Technician)PC Systems Coordinator (Personal Computer Systems Coordinator)PC Tech (Personal Computer Technician)Printer Technician (Printer Tech)Product Support ConsultantProduct Support EngineerProduct Support SpecialistService Desk AnalystSoftware InstallerSupport EngineerSupport SpecialistSupport Technician (Support Tech)Technical Services SpecialistTechnical Support AnalystTechnical Support Call Center Representative (Technical Support Call Center Rep)Technical Support EngineerTechnical Support Representative (Technical Support Rep)Technical Support Technician (Technical Support Tech)User Support AnalystUser Support SpecialistWork Station Support Specialist

Source: O*NET 31.0 (USDOL/ETA, CC BY 4.0). These are general job titles, not H-1B filings; for titles employers actually filed, see “Job titles” above.