Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims. Excludes “Fire Inspectors and Investigators” (33-2021).
National median · BLS
$78,000
▲ +1.58%YoY
H-1B sponsor median
—
Too few H-1B filings
Average salary · BLS
$80,470
Mean annual wage
U.S. employment
324,230
Jobs (BLS)
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Pay range for Claims Adjusters, Examiners, and Investigators
Annual base pay at each percentile. BLS covers all U.S. workers in this occupation.
Percentile
All U.S. workers (BLS)
10th — entry pay
$48,850
25th
$61,160
Median (50th)
$78,000
75th
$98,030
90th — top pay
$117,040
Hourly ⇄ annual pay
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Monthly—
Every 2 weeks—
Weekly—
Daily—
Based on
hrs/week ×
weeks/year
= 2,080 hrs
Projections 2025–2035
Job outlook for Claims Adjusters, Examiners, and Investigators
BLS projects employment of claims adjusters, examiners, and investigators to decline 5.5% from 2025 to 2035, while employment across all occupations grows 3.5%.
About 20,900 openings are projected each year, on average, from new jobs and from replacing workers who retire or move to other occupations.
Jobs 2025 → 2035
376,100 → 355,500
-20,600 jobs
Projected change
-5.5%
All occupations: +3.5%
Openings per year
20,900
Average, 2025–2035
Typical entry education
High school diploma or equivalent
No related experience required
On-the-job training
Long-term on-the-job training
Self-employed
1.6% of workers (2025)
Preparation needed (O*NET Job Zone 4)
Considerable Preparation Needed. Most of these occupations require a four-year bachelor's degree, but some do not.
Claims Adjusters, Examiners, and Investigators salaries by state
BLS state medians, plus the same figure adjusted for local prices (BEA Regional Price Parities). Tap a state for its full range and H-1B pay.
State
Median
Jobs
Cost-adjusted
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Claims Adjusters, Examiners, and Investigators salaries by metro area
Search by city, ZIP code or metro name. Tap a metro for its full range.
Metro area
Median
Jobs
Cost-adjusted
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Skills & tools
Skills needed for Claims Adjusters, Examiners, and Investigators
How important each skill and knowledge area is for this job, rated by O*NET on a 1–5 scale from surveys of workers and occupational analysts.
Top skills
Reading Comprehension4.1
Active Listening4.0
Critical Thinking4.0
Speaking3.9
Judgment and Decision Making3.8
Writing3.6
Complex Problem Solving3.5
Monitoring3.4
Social Perceptiveness3.4
Active Learning3.3
Top knowledge areas
Customer and Personal Service4.7
English Language4.4
Administrative3.8
Mathematics3.7
Computers and Electronics3.4
Law and Government3.3
Administration and Management3.1
Economics and Accounting3.0
Software and technology used
Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookXactware XactimateApple SafariMicrosoft AccessMicrosoft PowerPointMicrosoft WordMozilla FirefoxZoom4n6xprt Systems StiffCalcsADP softwareAgency Management Systems AMS 360ARSoftware WinSMACAutoClaims Direct DirectLinkAutomatic Data Processing AutosourceAutomatic Data Processing Claims Manager & DispatchAutomatic Data Processing Estimating
Highlighted = in demand: frequently listed in employer job postings for this occupation (O*NET).
Source: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
About the job
What claims adjusters, examiners, and investigators do
Examine claims forms and other records to determine insurance coverage.
Analyze information gathered by investigation and report findings and recommendations.
Pay and process claims within designated authority level.
Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
Investigate and assess damage to property and create or review property damage estimates.
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
Source: O*NET 31.0 (USDOL/ETA, CC BY 4.0). These are general job titles, not H-1B filings; for titles employers actually filed, see “Job titles” above.
Similar jobs and how they pay
Occupations O*NET lists as closely related to Claims Adjusters, Examiners, and Investigators, with BLS national medians compared with this occupation's $78,000.
