Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
National median · BLS
$44,770
▲ +4.53%YoY
H-1B sponsor median
—
Too few H-1B filings
Average salary · BLS
$46,590
Mean annual wage
U.S. employment
2,595,750
Jobs (BLS)
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Pay range for Customer Service Representatives
Annual base pay at each percentile. BLS covers all U.S. workers in this occupation.
Percentile
All U.S. workers (BLS)
10th — entry pay
$31,750
25th
$36,870
Median (50th)
$44,770
75th
$51,780
90th — top pay
$63,590
Hourly ⇄ annual pay
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Monthly—
Every 2 weeks—
Weekly—
Daily—
Based on
hrs/week ×
weeks/year
= 2,080 hrs
Projections 2025–2035
Job outlook for Customer Service Representatives
BLS projects employment of customer service representatives to decline 5.3% from 2025 to 2035, while employment across all occupations grows 3.5%.
About 289,500 openings are projected each year, on average, from new jobs and from replacing workers who retire or move to other occupations.
Jobs 2025 → 2035
2,666,000 → 2,524,100
-141,800 jobs
Projected change
-5.3%
All occupations: +3.5%
Openings per year
289,500
Average, 2025–2035
Typical entry education
High school diploma or equivalent
No related experience required
On-the-job training
Short-term on-the-job training
Self-employed
0.5% of workers (2025)
Preparation needed (O*NET Job Zone 2)
Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not.
Highlighted = in demand: frequently listed in employer job postings for this occupation (O*NET).
Source: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
About the job
What customer service representatives do
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Also called
Account RepresentativeCustomer Service Representative (CSR)Customer Service SpecialistMember Services Representative (Member Services Rep)Call Center RepresentativeClient Services RepresentativeCustomer Care Representative (CCR)Customer Service AgentCustomer Support Representative (Customer Support Rep)Guest Service Agent
More job titles for this occupation (52)
Account AdjusterAdjustment ClerkAutomotive Service AdvisorAutomotive Service WriterBill AdjusterClaims Customer Service Representative (Claims CSR)Clerical AdjudicatorClient Relations SpecialistClient Service Representative (Client Service Rep)Client Support ProfessionalCompensation AdjusterComplaints AdjusterComplaints ClerkContact Center SpecialistCustomer AdvocateCustomer Care Service RepresentativeCustomer Care SpecialistCustomer Complaints ClerkCustomer Contact SpecialistCustomer Relations RepresentativeCustomer Service AssistantCustomer Service AssociateCustomer Service CashierCustomer Service ClerkCustomer Service ConsultantCustomer Service CoordinatorCustomer Service OfficerCustomer Service ProfessionalCustomer Support SpecialistField Service RepresentativeHub AssociateInbound Customer Service Representative (Inbound CSR)Lost and Found ClerkMembership CoordinatorMerchandise Complaint AdjusterPassenger Relations RepresentativePhone RepresentativePolicyholder Information ClerkProduct Support SpecialistReturn-to-Factory ClerkReturns ClerkService AdvisorService Advocate ContactService RepresentativeService WriterTelephone Service AdvisorTrouble ClerkUtilities Customer Service Representative (Utilities CSR)Utility Bill Complaints InvestigatorVerifying SpecialistWarranty AdministratorWarranty Clerk
Source: O*NET 31.0 (USDOL/ETA, CC BY 4.0). These are general job titles, not H-1B filings; for titles employers actually filed, see “Job titles” above.
Similar jobs and how they pay
Occupations O*NET lists as closely related to Customer Service Representatives, with BLS national medians compared with this occupation's $44,770.
