Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives. Excludes “Claims Adjusters, Examiners, and Investigators” (13-1031).
National median · BLS
$49,230
▲ +1.61%YoY
H-1B sponsor median
—
Too few H-1B filings
Average salary · BLS
$52,920
Mean annual wage
U.S. employment
214,260
Jobs (BLS)
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Enter your pay and a location to see where you stand against BLS and H-1B pay, your estimated take-home pay, and your purchasing power.
Pay range for Insurance Claims and Policy Processing Clerks
Annual base pay at each percentile. BLS covers all U.S. workers in this occupation.
Percentile
All U.S. workers (BLS)
10th — entry pay
$37,560
25th
$44,270
Median (50th)
$49,230
75th
$60,490
90th — top pay
$73,590
Hourly ⇄ annual pay
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Monthly—
Every 2 weeks—
Weekly—
Daily—
Based on
hrs/week ×
weeks/year
= 2,080 hrs
Projections 2025–2035
Job outlook for Insurance Claims and Policy Processing Clerks
BLS projects employment of insurance claims and policy processing clerks to decline 1.9% from 2025 to 2035, while employment across all occupations grows 3.5%.
About 17,500 openings are projected each year, on average, from new jobs and from replacing workers who retire or move to other occupations.
Jobs 2025 → 2035
239,100 → 234,700
-4,400 jobs
Projected change
-1.9%
All occupations: +3.5%
Openings per year
17,500
Average, 2025–2035
Typical entry education
High school diploma or equivalent
No related experience required
On-the-job training
Moderate-term on-the-job training
Self-employed
0.4% of workers (2025)
Preparation needed (O*NET Job Zone 2)
Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not.
Insurance Claims and Policy Processing Clerks salaries by state
BLS state medians, plus the same figure adjusted for local prices (BEA Regional Price Parities). Tap a state for its full range and H-1B pay.
State
Median
Jobs
Cost-adjusted
Profile
Insurance Claims and Policy Processing Clerks salaries by metro area
Search by city, ZIP code or metro name. Tap a metro for its full range.
Metro area
Median
Jobs
Cost-adjusted
Profile
Skills & tools
Skills needed for Insurance Claims and Policy Processing Clerks
How important each skill and knowledge area is for this job, rated by O*NET on a 1–5 scale from surveys of workers and occupational analysts.
Top skills
Reading Comprehension3.5
Time Management3.5
Speaking3.4
Active Listening3.3
Critical Thinking3.3
Coordination3.1
Service Orientation3.1
Social Perceptiveness3.1
Writing3.1
Complex Problem Solving3.0
Top knowledge areas
Customer and Personal Service4.2
Administrative3.9
English Language3.6
Computers and Electronics3.0
Mathematics2.9
Administration and Management2.4
Communications and Media2.2
Production and Processing2.2
Software and technology used
Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMicrosoft AccessMicrosoft WindowsAccount management softwareAlpha Software Alpha FiveAutomated information system softwareBilling softwareClaim processing system softwareDatabase softwareGroupMeHealthcare common procedure coding system HCPCSIBM Check Processing Control System CPSCIBM Lotus NotesInsurance rating software
Highlighted = in demand: frequently listed in employer job postings for this occupation (O*NET).
Source: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.
About the job
What insurance claims and policy processing clerks do
Prepare insurance claim forms or related documents, and review them for completeness.
Calculate amount of claim.
Post or attach information to claim file.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
Review insurance policy to determine coverage.
Process and record new insurance policies and claims.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Source: O*NET 31.0 (USDOL/ETA, CC BY 4.0). These are general job titles, not H-1B filings; for titles employers actually filed, see “Job titles” above.
Similar jobs and how they pay
Occupations O*NET lists as closely related to Insurance Claims and Policy Processing Clerks, with BLS national medians compared with this occupation's $49,230.
